Return Policy
March 29th, 2023
Overview
01. Requests For Returns
All return requests must be made within thirty (30) days from receipt of shipment. Customers must initiate the return process by contacting Trinity Customer Service at [email protected]. We are not required to accept returns after thirty (30) days from receipt of shipment.
Refunds will not be issued until one of the following occurs:
- Trinity Customer Service determines that the shipment does not need to be returned for a refund.
- Shipment is authorized by Trinity Customer Service for return.
Our acceptance of returns is expressly conditioned upon all item(s) being returned in NEW & UNUSED condition. Returns will be inspected by Trinity Customer Service. Once completed, you will be contacted with refund information through your credit card. This process may take up to 5-7 business days to issue a refund.
For more information about returns, please contact Trinity Customer Service at [email protected] or call us Monday – Friday, 8:30 am – 8:00 pm EST at 856-520-8332.
02. Special Conditions And Restocking Fees
Product must be received in NEW & UNUSED condition for a full refund to be processed. You may incur a restocking fee of up to 28%.
If an item is marked “Prepay and Add”, the actual freight charge will be billed and charged to the card used for the purchase at a later time, when Trinity receives the freight bill.
03. Custom Product Orders
Custom products and item(s) made-to-order are not eligible for a refund or return after product drawings or production proofs have been approved in writing or have been scheduled for shipment.
04. Wrong Item(s) Received
If you do not receive the correct item(s) you ordered, please contact the Trinity Customer Service department immediately at [email protected] or call us Monday – Friday, 8:30 am – 8:00 pm EST at 856-520-8332 and provide the order number and the details of the incorrect item(s) received. We will issue a return label to return the incorrect items for a full refund.
05. Goods Damaged During Transit
If your item(s) arrive damaged, please do not discard the items until written authorization is received from a Trinity Customer Service representative.
Any order received as damaged requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible in which you will need to contact us about the refusal of shipment so we can proceed with a full refund on the order.
06. Customer Service
If you have any questions about your order or would like information about Trinity Packaging Supply and our products, please contact Trinity Customer Service at [email protected] or call us Monday – Friday, 8:30 am – 8:00 pm EST at 856-520-8332.